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Conditions of Use

In this Terms and Conditions:

'We, our, us, Curtains-On-Line', Curtains-on-line.com refer to

Curtains On Line, Daws House, 33-35 Daws Lane, LONDON, NW7 4SD.

'You and your' means the person who buys or agrees to buy goods and services from us.

'The goods' means the items purchased or intended to be purchased by you.


Please read these terms and conditions carefully before using our websites. By accessing the content of our websites, you agree to be legally bound by these terms and conditions and our privacy policy. If you do not wish to be bound by these terms and conditions and the privacy policy then you may not use our websites.

These terms and conditions together with the privacy policy, any order form and payment method instructions, if any, are the whole agreement between you and us. You acknowledge that you have not entered into this agreement in reliance upon any warranty or representation made by curtains-on-line.com or any other persons and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the terms and conditions, privacy policy, order form and payment method instructions.

You agree that you may not use our websites for illegal purposes, and will abide by all applicable laws and regulations. You must not attempt to interfere with the proper working of our websites and in particular you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, websites, router or any other internet connected device and you must not attempt to gain unauthorised access to secured areas or restricted information.

You agree to be fully responsible for any claims, expenses, liabilities, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this terms and conditions.


We reserve the right to alter, suspend or discontinue any aspect of our websites or the content or services available through it, including your access to it. Unless explicitly stated, any new features including new contents, and/or the sale of new products shall be subject to these terms and conditions.

We may alter these terms and conditions from time to time and post the new version on our websites, following which all use of our websites will be governed by that new version. You must check the terms and conditions on our websites regularly.


The contents of our websites are protected by international copyright laws and other intellectual property rights. The owner of these rights is Curtains or other third party licensors. All product and company names and logos mentioned in our websites are the trade marks, service marks or trading names of their respective owners, including us. You may download material form our websites for the sole purpose of placing an order with Curtains On Line or using our websites as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our websites including but not limited to text, graphics, video, messages, codes and/or software without our prior written consent, except where expressly invited to do so.


We will try to make our websites available but cannot guarantee that our websites will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. The information is provided on the understanding that our websites is not designed to render advice and should not be wholly relied upon when making any related decisions.

We promise that all products you purchase from our websites will be of satisfactory quality. We exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the products, our websites or any information or service provided through our websites. We will do our best to ensure that all materials and information published on our websites are accurate, but please note that all materials and information on our websites are provided on an 'as is' basis.

In relation to the purchase of products, we accept no liability for any indirect or consequential losses or damages, or for any loss of data, profits, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our websites or its contents other than as a direct result of purchasing products, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of Curtains On Line or our employees, agents or any other persons.

If we are liable to you for any reason, our liability will be limited to the amount paid by you for the product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

The limitations and exclusion in this clause only apply to the extent permitted by applicable law.


Our websites may contain hyperlinks to web sites operated by other parties. Curtains On Line makes no representations whatsoever about any other websites which you may access through our websites or which may link to our websites. When you access any other websites, you understand that it is independent from The Curtains On Line and that we have no control over the content or availability of that websites. In addition, a link to any other websites does not mean that Curtains On Line endorses or accepts any responsibility for the content, or the use of, such a websites and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any contents, goods or services available on or through any other web or resource. Any concerns regarding any external link should be directed to its websites administrator or web master.


These terms and conditions and your use of our websites are governed by English law and you submit to the non-exclusive jurisdiction of the English court.


All our fabrics are displayed as digital images using up to date photographic technology and lighting techniques. However, there may be differences between the digital image and the actual fabric. We will not be liable for any slight variation of the fabric between the image(s) on our websites and the finished products that we supply to you.


We are so confident about the value of our made to measure products that we offer a Price Promise. Should you find an identical 'made to measure' product ('the Equivalent Product') available at a lower price on-line from a supplier within the UK and within 7 days of your purchase from us then, subject to the terms set out below, we will refund the difference between the amount you paid us inclusive of delivery costs and the lower price of the Equivalent Product including delivery costs. This offer is made on the following terms:

1. The Equivalent Product must be exactly the same (i.e. it must be of the same fabric, colour, design, size and dimensions) and must be in stock and available for delivery on the same terms as our product.
2. The Equivalent Product price must be as advertised on a website for 10 days commencing on the date that you purchased the 'made to measure' product from us and not a special negotiated price nor one for a special group of persons such as holders of a particular card.
3. The Equivalent Product must be compared with the price actually paid to us including any offers or discounts that we may have offered to you.
4. Our Price Promise only applies to 'made to measure' products.
5. The Equivalent Product must be offered in GB pounds and include all delivery costs and taxes.

Should you want to take advantage of our Price Promise offer please contact us giving the following details:

1. Your name and delivery address including postcode.
2. The product, price and product code of the product you have purchased from us.
3. The URL of the Internet site offering the Equivalent Product.


To order a product you will need to follow the ordering procedures set out on our websites.

If your order is accepted, we will confirm acceptance to you by email to the email address you have given us on ordering within 6 (six) hours after you have placed your order. Please contact us if you have not received an email from us within 6 (six) hours. Once you have received the order confirmation email, please check the order specifications carefully and inform us of any differences within 6 (six) hours from the time of our confirmation email. If we have not received your email within 6 (six) hours from the time of our confirmation email regarding the differences, and nor have we received an undelivered notification of our confirmation email, we are entitled to proceed with the production of your ordered goods according to your order specifications.

You undertake that all details you provide to us for the purpose of purchasing goods which may be offered by us on our websites be correct, that the credit or debit card, or any electronic cash, which you use is your own or you have lawful authority to use it and that there are sufficient funds or credit facilities to cover the cost of any goods. We reserve the right to obtain validation of your credit or debit card details and verification of the authenticity and ownership of the cards before providing you with any goods.

The Curtains On Line accepts no responsibility for any failure to perform any obligations to the order due to causes beyond our reasonable control.


Our bespoke soft furnishings are personalised goods made to your specification. It is most important that the measurements you provide us are accurate. We will not be liable for any damage or loss arising from incorrect measurements provided by you so long as our product(s) comply with the measurements you have given to us. Whilst we will make every effort to supply the product(s) exactly to the measurements provided by you, please note that due to shrinkage, pattern matching and certain production techniques we will not be liable for any difference of up to one percent or two centimetres (whichever the lesser) between your stated measurements and the finished product(s).


In the cases where goods are made to your specification, you may cancel or request an amendment to your order any time up to six hours after the time that you placed your order. The date and time when your email is sent will be deemed to be the date and time of your cancellation. You may not cancel your order placed for goods made to your specification after 6 (six) hours has elapsed from the time of making the order. We reserve the right to cancel any order you place with us for goods, whereupon we would refund to you any monies paid for the goods without giving a reason for the cancellation and refund. Fabric purchased to your specific requirements is considered to be a bespoke product and therefore made to your specification.

You must notify your cancellation to us in writing by email, we will not accept cancellations and/or amendments via telephone or any other verbal method.


Made to measure (bespoke) goods

In the cases where goods are made to your specification if the goods are in any way defective or not produced in accordance with your order specification then you may return the goods to us at our expense. You must notify us in writing within seven days calculated from the day on which you receive the goods and request that the goods be collected from the place where they were originally delivered. The date and time when your notice is sent will be deemed to be the date and time of your notice. Upon receipt of the goods we will inspect them and if they are faulty we will either repair or entirely remake the goods, whichever we consider to be most appropriate.

You will not be entitled to a refund unless you give us the required notice in accordance with the above returns and refunds policy. We will not accept any responsibility for goods that you return to us which are subsequently lost or damaged in transit. No refund will be made for goods that have been damaged in any way following delivery or for goods that are not appropriate for your purposes by reason of incorrect measurements.

If a refund is due to you in accordance with the above returns and refunds policy then it will normally be issued within 30 days after we have received the returning goods from you.
In all cases of retuning goods you must first request a returns number and returns address from us within seven days of receiving the goods. You must

then include the returns number in the returning paperwork


If your goods do not arrive, you must notify us in writing within 7 (seven) days calculated from the day we inform you of the goods despatch date. The date and time when your notice is sent will be deemed to be the date and time of your notice.

We will not accept any liability for undelivered goods if you do not notify us within the aforementioned 7 (seven) days.

If our courier is unable to deliver your goods and subsequently returns the goods to us then you will become liable for all additional delivery costs associated with resending the goods to you.


For the purpose of cancellation and return, except in the cases of cancellation for goods ordered that are made to your specification, a notice should be delivered to us by

sending it by post to:

Curtains On Line
Daws House
33-35 Daws Lane

Sending it by email to sales.curtains.on.line@gmail.com

The effective date of notice is the date on which the notice is sent.


Any complaints should be addressed to:

Curtains On Line
Daws House
33-35 Daws Lane


We have a separate privacy policy which applies to any information you provide to us during the ordering process.


If any provision(s) or term(s) of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term(s) or provision(s) shall be divisible from the other terms and conditions and shall deemed to be deleted from them. The validity of the other provisions of this terms and conditions shall not be affected.

By clicking on 'I Accept' during the order process you confirm your acceptance of these terms and conditions and our privacy policy.

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